Return & Refund Policy

Contact us within 10 days of delivery to start a return. The item does not have to reach us inside those 10 days — the contact does.

What we can accept back

• Unused lighting in the original box with the remote, driver and adapter all present.
• Multi-piece packs complete — a 5-pack returns as five pieces.
• No cut strip, no removed adhesive backing and no paired app account, which is what makes a light unsellable.

What we cannot accept

Any strip that has been cut, any adhesive backing that has been peeled, and any smart light already paired to an account. None of these can be resold.

Who pays return shipping

• Change of mind — return shipping is paid by the customer.
• Damaged, wrong or incomplete order confirmed as our error — we arrange the return or reimburse the postage against a receipt.

Damaged, wrong or incomplete order

Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and makes a courier claim much faster. We review what you send and arrange a replacement or refund where applicable.

Exchanges

We do not offer a direct exchange. If an item is not right, request a return within 10 days of delivery and place a fresh order for the item you want; the two are handled separately so neither waits on the other.

Refunds

• Approved returns are refunded 7 business days.
• UPI orders — to the same UPI ID or bank account.
• Cash on Delivery orders — by UPI or bank transfer to an account in the buyer’s own name. We never ask for a card number, CVV or OTP.

Warranty

We provide no additional warranty through our store. Where a product page states a manufacturer warranty, it applies on its own terms.

Start a return

[email protected] · Returns are received at our business & order fulfilment address: B 40, Paththar Godown Rd, near railway station, New Siyaganj, Indore, Madhya Pradesh 452007, India.