Shipping Policy
Olivaro Collective · Indore, Madhya Pradesh · updated August 2026
Everything on this page applies to every order placed on olivarocollective.shop. We are an online-only retailer and do not operate a customer-facing showroom.
Delivery charges
- Free delivery on orders of ₹999 and above.
- Flat ₹49 on orders below that value.
- Cash on Delivery is available for eligible orders and PIN codes, with no additional COD fee.
Product price is shown on the product page. Applicable delivery charges are shown before checkout is completed.
Dispatch and delivery time
| Stage | Metro cities | Rest of India |
|---|---|---|
| Order handling | 1-2 business days | 1-2 business days |
| Courier transit | 3-9 business days | 3-9 business days |
| Total estimate | 4–11 business days | 4–11 business days |
These are estimates and not guaranteed dates. Orders placed after 3:00 PM IST are handled on the next working day.
Packing
Lamps travel in moulded pulp inside a printed carton; strings and strip are coiled on a spool and bagged with the driver. Please check the parcel before signing for it and note any damage on the delivery sheet.
Ships from and ships to
Orders are dispatched from Indore, Madhya Pradesh to addresses across India. We do not ship outside India. Business & order fulfilment address: B 40, Paththar Godown Rd, near railway station, New Siyaganj, Indore, Madhya Pradesh 452007, India.
Tracking and failed delivery
- A tracking number is emailed when the parcel is dispatched; it can take up to a day to show its first scan.
- Addresses can be corrected only before dispatch.
- If the courier cannot deliver after three attempts, the parcel returns to us. We refund the goods; delivery charges already spent are not refunded.