Frequently Asked Questions

Answers that match our policies and our checkout — nothing padded.

Payment

How can I pay?
UPI or Cash on Delivery. No cards, net banking or wallets.

Is there a Cash on Delivery fee?
No. COD is available for eligible orders and PIN codes at no extra charge.

Can I get a GST tax invoice?
No. We are a small online retailer currently below the applicable GST registration threshold, so the business is not registered for GST, no tax is added at checkout, and we cannot issue a GST tax invoice bearing a GSTIN. An order invoice travels with the parcel; it is not a GST tax invoice.

Delivery

What does delivery cost?
Free above ₹999; a flat ₹49 below that. Delivery charges are shown before checkout is completed.

How long does an order take?
Handling 1-2 business days, then 3-9 business days to metro cities and the same to the rest of India — 4–11 business days in total. These are estimates.

Where do orders ship from?
Indore, Madhya Pradesh. We ship across India and not outside it.

Can I collect my order in person?
No. We are an online-only retailer and do not operate a customer-facing showroom.

Products

Is a remote or app included?
Where the listing says so. The control method is printed on every page.

Can the strip be cut to length?
Only where the listing states cut marks. Otherwise plan for the full run.

Are the outdoor lights weatherproof?
Only where an IP rating is stated. Without a rating we list the item as indoor.

Do battery lights arrive with batteries?
No. The size and the number required are stated on the page.

Returns

How long do I have to return something?
Contact us within 10 days of delivery. The item does not need to reach us within those days.

Something arrived broken.
Contact us within 48 hours with photographs of the parcel and its contents; an unboxing video is strongly recommended. We arrange a replacement or refund where applicable.

Who pays return postage?
The customer pays for a change of mind. We cover it when the item is damaged, wrong or incomplete due to our error.

Contact

[email protected] · +91 9425054522 · Customer service hours: Monday–Saturday, 11 AM – 9 PM IST